At Little Ivory, we aim to provide you with the best quality products. However, if you are not fully satisfied with your purchase, we offer a simple and customer-friendly return and exchange policy.

Eligibility for Return/Exchange:

• Products are eligible for return or exchange within 7 days of delivery.

• Items must be unused, unwashed, and unworn, with all original tags, packaging, and invoices intact.

• A valid invoice or proof of purchase is required.

Non-Returnable Items:

• Products purchased during sale or clearance are not eligible for return.
• Customized or altered products cannot be returned or exchanged.
• Accessories and certain hygiene-sensitive items are non-returnable.

Return & Exchange Process:

1. To initiate a return or exchange, contact our support team via email or WhatsApp with your order details.
2. Once your request is approved, you will be guided on how to return the product.
3. Products must be shipped back in proper packaging to avoid damage.
4. After receiving the item, our team will conduct a quality check.

Refund Policy:

• Refunds are processed only in case of damaged, defective, or incorrect items.
• Approved refunds will be credited to your original payment method within 7–10 business days.

Exchange Policy:

If you wish to exchange a product (size or preference), we will provide:

• Replacement (subject to availability), or
• Store credit (valid for a limited time)
• Important Notes: 
• Requests made after the return window will not be accepted.
• Products that fail quality check will not be eligible for return or refund.